Responsible Gaming — Play Smart, Stay in Control

At tkbt, responsible gaming is not a policy footnote — it is a foundational principle that shapes every part of how we build and operate our platform. We serve a Bangladesh-based community of adults who enjoy online casino games, cricket betting, slots, and live gaming. Our commitment is to ensure that entertainment remains exactly that: entertainment. We provide practical tools, clear guidelines, and direct access to support so that every player can set boundaries and stick to them.

Problem gambling can affect anyone regardless of income, background, or experience. The warning signs are not always obvious, and many players do not recognise a problem until it has grown significantly. tkbt actively monitors for patterns of high-risk play and will reach out proactively when we observe behaviour that suggests a player may need support. However, we also encourage every player to stay self-aware, use the tools available on the platform, and contact our support team at any time if gambling ever stops feeling like fun.

When you register on tkbt, you are required to confirm that you are 21 years of age or older. At the withdrawal stage, and periodically during your use of the platform, we carry out KYC (Know Your Customer) verification. This process requires you to submit a valid national ID card (NID), passport, or equivalent government-issued document that confirms your identity and date of birth. Any account found to belong to a person under 21 will be immediately closed and all associated funds will be forfeited.

If you are a parent or guardian and you believe that a person under 21 in your household has registered a tkbt account, please contact our support team immediately through the in-platform messaging system. We will act quickly to investigate and close the account.

One of the most effective ways to keep gambling as a leisure activity is to decide in advance how much you are comfortable spending. tkbt allows every registered user to set deposit limits on their account. You can configure:

• Daily deposit limit: the maximum amount you can deposit within a single calendar day via bKash, Nagad, Rocket, Upay, or any other supported method.
• Weekly deposit limit: a rolling seven-day cap that resets each week.
• Monthly deposit limit: a calendar-month ceiling that resets on the first day of each new month.
• Limit reduction: any request to lower your deposit limit takes effect immediately. Requests to raise a limit are subject to a 48-hour cooling-off period before they come into force, giving you time to reconsider.

To set or adjust your deposit limits, contact our support team through in-platform messaging. We recommend reviewing your limits at the start of each month and adjusting them to reflect changes in your personal financial circumstances.

Sometimes the best decision is to step away for a while. tkbt offers session break and time-out options that let you pause your account activity without the permanence of a full self-exclusion. Time-out options available on tkbt include:

• 24-hour cool-off: a one-day pause that takes effect immediately upon request. Useful after a losing session when emotions are running high.
• One-week time-out: a seven-day break from all games, betting markets, and deposits. Your account remains intact and accessible after the period ends.
• Extended time-out (up to 6 weeks): for players who feel they need a longer break. This period cannot be shortened once activated — an intentional design to protect your decision.

Time-out requests are processed by our support team within one hour during Bangladesh Standard Time (BST, UTC+6) business hours and within four hours at other times. To activate a time-out, contact us immediately through in-platform messaging.

Self-exclusion is a formal request to permanently block access to your tkbt account. It is the strongest tool available and is designed for players who believe they have a gambling problem and wish to stop completely. Once a self-exclusion request is confirmed by our support team, the account is permanently closed. Any verified balance at the time of closure will be returned to the player's registered payment method (bKash, Nagad, Rocket, Upay, or card) within a reasonable timeframe, subject to any applicable withdrawal verification requirements.

A self-excluded account cannot be reopened under any circumstances. tkbt will not respond to reinstatement requests from self-excluded accounts. If you are self-excluded and you attempt to create a new account, tkbt reserves the right to close that account and return any deposits made.

Problem gambling rarely announces itself clearly. It tends to develop gradually, and many players rationalise their behaviour over extended periods before acknowledging the pattern. The following self-assessment questions are a starting point — not a clinical diagnosis. If you answer 'yes' to two or more, we strongly recommend speaking to our support team or a professional counsellor.

Answering yes to any of the above does not mean you are beyond help. It means it is time to act. tkbt support is available around the clock via in-platform messaging. You can also speak privately with a counsellor or reach out to a trusted person in your life — someone in Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh who can support you. Taking the first step is the hardest part.

If gambling is no longer fun — if it is causing stress, financial pressure, relationship difficulties, or affecting your daily life in Bangladesh — please do not wait. Reaching out for support is a sign of strength, not weakness. tkbt's support team is available 24 hours a day, 7 days a week, through in-platform messaging. All responsible gaming communications are treated with strict confidentiality.

You can ask us to set deposit limits, activate a time-out, or process a self-exclusion request in a single message. We will confirm the action within the timeframes described in this page and follow up with you to make sure everything is in order.

If you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or anywhere else in Bangladesh and you feel that gambling is affecting your wellbeing, please speak to someone you trust today. Family support is an important part of recovery for many people in our community.