tkbt Privacy Policy — How We Protect Your Personal Data

tkbt ("we", "us", "our") is committed to protecting the personal information of all users who access and use the tkbt platform, including the website, mobile interface, gaming services, sports betting markets, and related features. This Privacy Policy explains in detail what personal data we collect from users based in Bangladesh and elsewhere, the purposes for which that data is processed, the legal basis for that processing, how long we retain data, and the rights available to you under applicable data protection principles.

By creating a tkbt account or continuing to use the platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with the way we collect or use your information, you should discontinue your use of tkbt and may contact our support team to request account closure.

When you register an account, use the tkbt platform, or interact with our customer support, we collect personal information that falls into the following categories:

• Identity data: full name, date of birth, gender, national ID number (NID) or passport number provided during KYC verification.
• Contact data: email address, mobile phone number, and city or district of residence (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Financial data: payment method details (mobile banking account references for bKash, Nagad, Rocket, Upay; card type and last four digits for Visa/Mastercard), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, and connection type (e.g. 3G, 4G, Wi-Fi).
• Usage data: betting history, game preferences, bonus claims, sports markets followed (e.g. BPL, IPL, T20 World Cup), and any communication sent to our support team.

We collect this data directly from you at registration and during use of the platform, automatically via cookies and server logs, and occasionally from third-party identity verification services used to complete KYC checks as required by responsible gaming and anti-fraud obligations.

tkbt uses the personal data it collects strictly for the following operational and compliance purposes:

• Account management: to create and maintain your tkbt account, verify your identity, process deposits and withdrawals, and provide access to the platform's games and betting markets.
• Transaction processing: to process financial transactions via bKash, Nagad, Rocket, Upay, and card payment gateways, and to fulfil all associated financial record-keeping obligations.
• Compliance and fraud prevention: to perform KYC verification, monitor for unusual account activity, comply with anti-money laundering obligations, and detect and prevent fraud, cheating, and abuse of bonuses or promotions.
• Responsible gaming: to identify indicators of problem gambling, enforce account-level deposit limits, session time restrictions, and self-exclusion settings, and to fulfil our duty of care obligations toward users.
• Service communications: to send you transactional notifications (deposit confirmations, withdrawal updates, KYC requests) and, where you have opted in, to send promotional communications about offers, bonuses, and seasonal promotions relevant to Bangladesh players.

tkbt does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent and the opportunity to seek human review.

tkbt processes your personal data only where a lawful basis for doing so exists. The applicable bases are:

• Contractual necessity: processing required to deliver the services set out in our Terms and Conditions, including account operation, payment processing, and game access.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering rules, age verification requirements, and regulatory reporting obligations.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your data protection rights.
• Consent: where you have explicitly opted in to receive promotional communications. You may withdraw this consent at any time by contacting our support team.

tkbt does not sell or rent your personal data. We share personal information only in the limited circumstances described below:

• Payment processors: we share the minimum transaction data required with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment processors solely for the purpose of executing your deposit or withdrawal.
• Identity verification providers: we share identity documents with third-party KYC service providers who process them solely for the purpose of verifying your identity and age. These providers are bound by confidentiality obligations.
• Game content providers: aggregate, anonymised gameplay data (not personal identity data) may be shared with game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming solely for RNG auditing and game-performance analytics purposes.
• Law enforcement and regulatory bodies: we will disclose personal data to competent authorities in Bangladesh and internationally where required by law, court order, or valid regulatory instruction, including in connection with anti-money laundering investigations.

All third parties with whom tkbt shares personal data are required by contract to handle that data securely and to use it only for the specific purpose for which it was disclosed.

All financial transactions on tkbt — including deposits made via bKash, Nagad, Rocket, and Upay, and withdrawals to the same — are processed using encrypted, SSL-secured channels. tkbt does not store full mobile banking PINs, card CVV numbers, or complete card numbers on its own servers. Payment credentials are handled exclusively by the respective payment service providers, each of which operates under its own security framework and data protection policies.

tkbt maintains comprehensive transaction logs for each user account. These records are retained for the periods described in Section 7 of this Privacy Policy and are accessible to authorised tkbt personnel only for the purposes of dispute resolution, fraud investigation, and regulatory compliance. Users may request a copy of their own transaction history by contacting support through the in-platform messaging system.

tkbt uses cookies and similar tracking technologies on its website and mobile interface. We deploy the following categories of cookies:

• Essential cookies: these are strictly necessary for the platform to function, including maintaining your login session, preserving language preferences, and ensuring the security of your account.
• Analytics cookies: these collect anonymised data about how users navigate the platform — which pages are visited, how long sessions last, and which games are most popular — so that we can improve platform performance and user experience.
• Functional cookies: these remember your platform preferences (such as preferred deposit method or recently played games) to personalise your experience on return visits.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some or all features of the tkbt platform from working correctly.

tkbt retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, accounting, or reporting requirements. In practice, this means: active account data is retained for the lifetime of your account; KYC documents and financial transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations; technical and usage data (logs, IP records) is retained for up to twelve months for security and fraud detection purposes.

When the retention period for a given data category expires, tkbt will securely delete or anonymise that data so that it can no longer be associated with your identity. If you request account closure before the end of a mandatory retention period, we will suspend active processing of your data but may be required to retain certain records until the applicable legal retention obligation expires.

As a user of tkbt, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team through the in-platform messaging system:

• Right of access: you may request a copy of the personal data tkbt holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
• Right to erasure: in certain circumstances you may ask us to delete your personal data. This right is subject to overriding legal retention obligations (for example, we cannot erase KYC or financial records that we are legally required to retain).
• Right to restriction of processing: you may ask us to temporarily restrict the processing of your personal data while a rectification or objection request is being assessed.
• Right to withdraw consent: where processing is based on your consent (e.g. promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

tkbt will respond to all valid data rights requests within a reasonable period. We reserve the right to verify your identity before processing any request and to decline requests that are manifestly unfounded or excessive.

tkbt implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive account data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, regular internal security reviews, and monitoring of account activity for indicators of unauthorised access or suspicious behaviour.

While tkbt takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You are responsible for keeping your own account credentials confidential. If you suspect that your account has been compromised, please contact our support team immediately via in-platform messaging.

tkbt is strictly an adult platform. Access to and use of tkbt is prohibited for any person under the age of 21. We do not knowingly collect personal data from individuals under 21. If we become aware that an account has been created by or on behalf of a person under 21, that account will be immediately closed, any balance forfeited, and all associated personal data deleted in accordance with our data retention obligations. If you are a parent or guardian and believe your child has registered a tkbt account, please contact our support team immediately.

tkbt reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users via an in-platform notification or by email to the address on file. The revised Privacy Policy will take effect from the date it is published on the tkbt website. We recommend reviewing this page periodically to stay informed about how we protect your information.

Your continued use of the tkbt platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not accept the revised policy, you should discontinue your use of the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tkbt processes your personal data, please contact our support team through the in-platform messaging system. You may also reach us by email — note that the address below is displayed as plain text only and is not a clickable link.